DKK
Terms and Conditions – International Customers
Last updated: 16 July 2026
SinsitArt
Strandvejen 14
8585 Glesborg
Denmark
CVR-no.: 44624478
E-mail: sinsitartshop@sinsit.dk
Telefon: +45 30 42 12 22
Telephone hours: Tuesday, Wednesday and Thursday from 16:00 to 18:00 Danish time.
Outside these hours, enquiries may be sent by email.
- Products
- Prices
- Payment
- Order confirmation
- Production and delivery
- Right of withdrawal
- Returning a product after withdrawal
- Refund following withdrawal
- Right of complaint
- How to make a complaint
- Personal information
- Complaints
- Governing law
- Withdrawal form
Products
SinsitArt sells physical print-on-demand products featuring original, fixed designs.
Products are manufactured only after the customer has placed an order. Customers may choose between the sizes, colours and variants shown on the individual product page.
Product availability may depend on the delivery country, clothing brand, colour, size and printing method. If a selected variant cannot be produced in the customer’s country, it cannot be purchased or may appear as out of stock. Product images are for guidance. Minor differences in colour and print placement may occur due to screen settings, materials and different production methods. This does not limit the customer’s rights if the product is defective or does not conform to the order. Back to top ↑
Prices
Prices may be displayed in Danish kroner or another available currency. The final currency and price are shown at checkout.
SinsitArt is not registered for VAT in Denmark and therefore does not charge Danish VAT.
Shipping is calculated separately based on the product, delivery address and selected delivery method. The total price, including shipping, is shown at checkout before the customer completes the purchase. If customs duties, import taxes, handling charges or other local charges apply, these are the customer’s responsibility unless they are expressly included in the total price shown at checkout.
SinsitArt reserves the right to correct obvious pricing errors, technical errors and products or variants that can no longer be produced. Back to top ↑
Payment
Payment can be made using MobilePay, PayPal, major payment cards, Apple Pay and Google Pay. The available payment methods are shown at checkout.
When paying by payment card, MobilePay, Apple Pay or Google Pay, the amount may be reserved in the customer’s account immediately after the order is placed.
For PayPal, payment may be completed when the order is placed.
If the order cannot be accepted or produced, the reservation will be released or any completed payment will be refunded. Back to top ↑
Order confirmation
After the order has been completed, the customer automatically receives an order confirmation at the email address provided.
The customer must check that the order confirmation contains the correct information regarding:
- Name and contact information
- Delivery address
- Product and quantity
- Size and colour
If the customer discovers an error, SinsitArt must be contacted as soon as possible at sinsitartshop@sinsit.dk.
Production may begin shortly after the order is placed. It therefore cannot be guaranteed that an order can be changed or stopped once production has begun. Back to top ↑
Production and delivery
All products are manufactured to order through SinsitArt’s production partner, Gelato.
The order is produced by an available production partner in the customer’s country. Availability depends on the product, clothing brand, colour, size and printing method.
If a product or selected variant cannot be produced in the customer’s country, it cannot be purchased or may appear as out of stock.
Customers should allow time for both production and transportation. Production normally takes a few business days, after which the product is shipped by the production partner.
The total delivery time may vary depending on:
- Product and variant
- Production capacity
- Delivery address
- Shipping provider
- Selected delivery method
- Public holidays and other circumstances outside SinsitArt’s control
SinsitArt will contact the customer if an order is significantly delayed. Unless otherwise agreed, the order will be delivered no later than 30 days after the purchase.
When the product is shipped, the customer will normally receive an email containing tracking information.
An order may contain products manufactured at different production locations. The customer may therefore receive the order in several packages with separate tracking numbers. Back to top ↑
Right of withdrawal
Consumers have a 14-day right of withdrawal.
The withdrawal period begins on the day the customer, or a person appointed by the customer, receives the product.
If an order consists of several products delivered separately, the period begins when the final product is received.
To exercise the right of withdrawal, the customer must send SinsitArt a clear notification of the decision to withdraw before the withdrawal period expires.
The notification must be sent to:
The customer may also use the withdrawal form at the bottom of these terms and conditions.
Simply refusing delivery or failing to collect the package is not sufficient. The customer must also clearly notify SinsitArt of the withdrawal. Back to top ↑
Returning a product after withdrawal
After notifying SinsitArt of the withdrawal, the customer must return the product without unnecessary delay and no later than 14 days after sending the notification.
The product must be returned to:
SinsitArt
Strandvejen 14
8585 Glesborg
Denmark
The customer pays the direct cost of returning the product.
SinsitArt does not accept packages sent cash on delivery.
The customer bears the risk during return shipping and is responsible for ensuring that the product is securely packaged. Customers are advised to keep the shipping receipt and tracking information as proof of return.
The order number or a copy of the order confirmation should be included so that the return can be identified. Back to top ↑
Condition of the item upon return
The customer may inspect and try the product in the same way as would normally be possible in a physical shop.
The customer is responsible for any reduction in the product’s value caused by handling beyond what is necessary to determine its nature, characteristics and function.
A product may, for example, lose value if it:
- Has been used beyond ordinary inspection
- Has been washed
- Has acquired stains, odours or damage
- Is missing parts or packaging that affects its value
Any reduction in value will be assessed individually and may be deducted from the refund. Back to top ↑
Refund following withdrawal
In the event of a valid withdrawal, SinsitArt will refund the payments received for the product, including the cost of the least expensive standard delivery method offered at the time of purchase.
If the customer selected a more expensive delivery method, the additional cost will not be refunded.
The refund will be made without unnecessary delay and no later than 14 days after SinsitArt receives the customer’s withdrawal notification.
SinsitArt may withhold the refund until the returned product has been received or the customer has provided documentation showing that the product has been returned.
The refund will normally be made using the same payment method used for the purchase unless otherwise expressly agreed. Back to top ↑
Right of complaint
The customer has a two-year right to complain about defective products in accordance with Danish consumer law.
The right to complain covers defects that were present when the product was delivered or where the cause of the defect was present at the time of delivery.
The right to complain may, for example, cover:
- Manufacturing defects
- Printing defects
- Defective stitching or materials
- An incorrect product, design, colour or size
- A product that does not match its description
The right to complain does not cover ordinary wear and tear, incorrect washing, improper use or damage caused by the customer.
The customer must complain within a reasonable time after discovering the defect. A complaint submitted within two months after the defect was discovered will always be considered timely. Mandatory consumer rights applicable in the customer’s country of residence are not limited by these terms. Back to top ↑
How to make a complaint
Complaints must be sent to:
The customer must provide:
- Name
- Order number
- Description of the defect
- Date the defect was discovered
The customer should attach clear photographs of the product, the defect and, if possible, the packaging. The photographs are used to investigate the problem and determine the appropriate solution.
The product must not be returned before the customer has received instructions from SinsitArt.
If the complaint is justified, the solution may, depending on the circumstances, be replacement, repair, a price reduction or a refund.
SinsitArt will cover reasonable and necessary return costs associated with a justified complaint. Back to top ↑
Personal information
SinsitArt processes the personal information necessary to complete the order, receive payment, manufacture and deliver the product and handle customer service, returns and complaints.
Further information about the processing of personal information is available in SinsitArts Privacy Policy. Back to top ↑
Complaints
If the customer wishes to make a complaint, the customer must first contact SinsitArt at:
Consumers residing in another EU country, Iceland or Norway may obtain free assistance with a cross-border complaint through the European Consumer Centres Network:
Customers residing outside these countries may have access to a consumer complaints body in their country of residence. Back to top ↑
Governing law
Purchases made through the international version of SinsitArt’s webshop are governed by Danish law.
This does not limit any mandatory consumer rights the customer may have under the applicable laws of the country in which the customer resides. Back to top ↑
Withdrawal form
The following information should be sent to: E-mail: sinsitartshop@sinsit.dk
Information to include in the email:
I hereby give notice that I wish to exercise my right of withdrawal regarding the following product or products:
Product(s):
Order number:
Ordered on:
Received on:
Customer’s name:
Customer’s address:
Date: